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What is Good for Apia is also good for Savaii!
"O le mea e lelei i Apia, e lelei foi mo Savaii"

Jul 16

PM berates front desk service

By Tupuola Terry Tavita

Smile - Customer Sevrice

The front desk at any government ministry is its window to the public.

“And it doesn’t matter how many good deeds that ministry or corporation is doing, if the front desk people are lazy, rude or go missing, that is the image of that office and everyone who works there to the public,” said Prime Minister Tuilaepa Sailele Malielegaoi.

The Prime Minister was especially critical of front desk service during his regular talk at the Cabinet Development Committee meeting last week.

“Far too many front desk people only jump when their relatives turn up, when well-dressed people are there or someone who will give them something.

But when people come from the village  – some of them not dressed well – turn up they (front desk staff) turn up the nose, are rude and disrespectful. Government does not need those sort of people manning its front desk.”

The Prime Minister urged government chief executives to be vigilant of how their front desk people are performing.

“Number one should have a clear understanding of how number five and number six down the chain are performing.

“I urge you (CEOs) to continue to hold regular staff meetings to remind your junior staff how they should perform their duties. You (CEOs) are not there to rock on your chairs but to make sure your ministry or corporation is performing above and beyond the public’s expectations.”

The Prime Minister said complaints from the public can never be suppressed.

“If you are not performing your duties then the complainants always come up to my office and tell me so and so is providing terrible service.”

The Prime Minister was speaking generally on how Samoa has slipped to 60th on the latest edition of the United Nations’ Ease of Doing Business Index from a high of 57th in 2010. It is now two places behind Tonga.

He also reminded Treasury of government’s instructions a decade ago to streamline business registration and licensing so that all the paperwork can be done within 24 hours.

“Treasury was made the central institution to oversee the speedy conducting of business set-up and they’ve somehow slipped on that department in recent years.”

Author: Savali
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